![]() Please note that for private sessions, a standard 1440 x 1080 resolution (aspect ratio 4:3) is used, regardless of the supported resolutions on the agent machine. This KB article describes how screen resolution works in KRC. Because the aspect ratio is narrower on the agent side than the viewer, the agent's desktop will not size to the whole width of the viewer display. ![]() In Example 2, the viewer machine's display has resolution of 1920x1080 (aspect ratio 16:9) and the agent's has 1280x960 (aspect ratio 4:3). Because the aspect ratio is wider on the agent side than the viewer, the agent's desktop will not size to the whole height of the viewer display. In Example 1 above, the viewer machine's display has resolution of 1280x960 (aspect ratio 4:3) and the agent's has 1920x1080 (aspect ratio 16:9). If you RDP (remote desktop) to a Windows 7 or 8 PC and see only a black screen the. Therefore the "black bars" will appear if the aspect ratio of the remote window is different from that of the remote machine's display. To allow Remote Desktop connections through a Windows Firewall:How to. Black bars are displayed either side of, or above and below, the display.Įxample 1 - display does not use full screen heightĮxample 2 - display does not use full screen widthĪlthough the size of the display within the viewer can be adjusted by re-sizing the window, there is no way to adjust the aspect ratio. Mini Remote Control (MRC) is a remote control product similar to Windows RDP or Remote Assistance but dont make the mistake of assuming that it does the. ![]() When maximising a Remote Control window, the remote desktop display does not fit to the screen size. ![]()
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